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2022 Cluster Meetings

The Five Core Principles for
Customer Service in Schools

statewide initiative

Purchase orders and payments should be made to IMP/International Meeting Planners, Inc.,
PO Box 10307, Corpus Christi, TX 78460-0307. 

Credit Cards Accepted:  MasterCard and Visa.
Questions, please call 361-241-4535 or email us at implanners@sbcglobal.net

Program Overview

Five Core Principles for
Customer Service in Schools

Recent global events have pushed families to the forefront of education. What are we as educators doing to make sure that we are providing the best customer service in order to create an environment that fosters a positive school culture that ultimately leads to positive student educational outcomes?

This session will demonstrate that customer service is a mindset, not a strategy, and will challenge participants to look at the culture and climate of their organization as it relates to the “customer.” We will demonstrate how the five principles of customer service, when effectively implemented by the five identified stakeholder groups, can improve the school experience for students and their families.

Through activities and lively discussion, attendees will learn how to improve relationships, increase parent and family engagement, and positively impact student success by providing outstanding customer service.

Presenters

Shannon Lang
PFE Coordinator

Krystal McCune
Education Specialist

Matthew Chavez
Education Specialist

About

Topics to be discussed

Family Engagement

Become aware of the importance of family engagement in the academic lives of children.

Our Education System

Our goal is success beyond the classroom as they pursue college and career opportunities.

School Culture

Create a truly inviting culture for successful community and family partnerships.

Training Session Dates

Multiple Opportunities

Each registration costs $25 (lunch is included)

 

 

September 12, 2022

Region 19 ESC – El Paso, TX

REGISTRATION IS NOW CLOSED



September 13, 2022

Region 18 ESC – Midland, TX

REGISTRATION NOW CLOSED 

 



September 14, 2022

Region 15 ESC – San Angelo, TX

REGISTRATION IS NOW CLOSED

 

 

September 26, 2022

Region 8 ESC – Mount Pleasant, TX

REGISTRATION IS NOW CLOSED

















September 28, 2022

Region 5 ESC – Beaumont, TX

REGISTRATION IS NOW CLOSED

 

 

September 30, 2022

Region 6 ESC – Huntsville, TX

REGISTRATION IS NOW CLOSED




October 3, 2022

Region 1 ESC – Edinburg, TX

REGISTRATION IS NOW CLOSED



October 4, 2022

Region 3 ESC – Victoria, TX

REGISTRATION IS NOW CLOSED



October 5, 2022

Region 2 ESC – Corpus Christi, TX 

REGISTRATION IS NOW CLOSED

 

 

November 14, 2022

Region 16 ESC – Amarillo, TX

contact us

Have a question?

For registration assistance /questions contact
Anna Flores at (361) 241-4535 or implanners@sbcglobal.net

For general information contact Krystal McCune at (806) 677-5186 or Krystal.McCune@esc16.net