Five Core Principles for
Customer Service in Schools
Recent global events have pushed families to the forefront of education. What are we as educators doing to make sure that we are providing the best customer service in order to create an environment that fosters a positive school culture that ultimately leads to positive student educational outcomes?
This session will demonstrate that customer service is a mindset, not a strategy, and will challenge participants to look at the culture and climate of their organization as it relates to the “customer.” We will demonstrate how the five principles of customer service, when effectively implemented by the five identified stakeholder groups, can improve the school experience for students and their families.
Through activities and lively discussion, attendees will learn how to improve relationships, increase parent and family engagement, and positively impact student success by providing outstanding customer service.